Patient Rights

Quincy Medical Center supports the following rights for each patient:

  • The right of each patient to a reasonable response to his/her requests and needs for treatment or services within the Medical Center’s capacity, its stated mission and applicable laws and regulations.
  • The right of each patient to obtain a copy of any rules and regulations of Quincy Medical Center which apply to a person’s conduct as a patient.
  • The right of each patient to considerate and respectful care, including consideration of the psychosocial, spiritual and cultural values that influence the perception of illness.
  • The right of each patient to privacy during medical care, within the Medical Center’s capacity to provide it, and to receive care in a safe setting, free from any form of abuse or harassment.
  • The right of the patient to receive the name and specialty of any individual responsible for care or the coordination of care upon request.
  • The right of each patient to obtain an explanation as to the relationship, if any, of Quincy Medical Center and its physicians to any other health care facility or educational institution insofar as the relationship relates to the patient’s care or treatment.
  • The right of each patient to refuse to be examined, observed or treated by students or other Medical Center staff without jeopardizing the patient’s access to medical care.
  • The right of each patient to receive prompt life saving treatment in an emergency without discrimination on account of economic status or source of payment and without delaying treatment for purposes of determining insurance information, unless such delay can be imposed without material risk to the patient’s health. This right extends to all patients, including persons accessing care through the Emergency Department.
  • The right of each patient to the confidentiality of his or her medical information. The patient or the patient’s legal representative will have access to the information contained within his or her medical record within the limits of the law.
  • The right of each patient to refuse removal of clothing.
  • The right of the patient suffering from breast cancer to receive complete information on the alternative treatments, which are medically viable.
  • The right of the patient to refuse to serve as a research subject, and to refuse any care or examination when the primary goal is educational or informational rather than therapeutic. No patient will participate as a research subject without his or her written consent.
  • The right of each patient to receive effective management of pain.
  • The right, if you are a maternity patient, to receive information about the Medical Center’s rate of cesarean sections and related statistics.
  • The right of each victim of sexual assault to be provided with medically and factually accurate written information prepared by the commissioner about emergency contraception.
  • The right of each female rape victim of childbearing age who presents at this Medical Center after a rape to be provided with medically and factually accurate written information prepared by the commissioner about emergency contraception.
  • The right of each female rape victim of childbearing age who presents to the emergency department after a rape will be offered emergency contraception.
  • The right of each female rape victim of childbearing age who presents to the emergency department after rape will receive initial emergency contraception upon request.
  • The right of each patient, or patient’s representative, in collaboration with his or her physician, to participate in the development and implementation of the care plan, and to make health care decisions to the extent permitted by law.
  • The right of each patient to obtain information necessary to enable the patient to make treatment decisions that reflect the patient’s wishes.
  • The right of each patient to know in advance who will perform each treatment or procedure, and to request another physician or health care provider for treatment or consultation.
  • The right of the patient (or the patient-designated representative) to participate in the consideration of ethical issues that arise in the care of the patient.
  • The right of the patient to formulate advanced directives and to appoint a surrogate or health care agent (proxy) to make health care decisions in the event that the patient becomes unable to do so. The provision of care is not condi­tioned on the existence of an advance directive.
  • The right of the patient to accept or refuse treatment to the extent permitted by law and to be informed of the conse­quences of such refusal.
  • The right of each patient to request and receive from Patient Access Services any information the Medical Center has available relative to financial assistance and eligibility for free hospital care.
  • The right for each patient to receive upon request an itemized bill or other statement of charges submitted to any third party by Quincy Medical Center, and to have a copy of the itemized bill or statement sent to your at­tending physician.
  • The right of all patients and their families requiring language interpretation or translation, those requiring large print/ Braille/audio video-tape, and those requiring assistance with listening devices or those with other special needs, to receive such services and materials in a timely manner.
  • The right of the patient to be informed of procedures available for resolving conflicts that may arise in the course of patient care. A patient advocate is available to meet with any patient who has a conflict, complaint or concern regarding any aspect of the care process.

Patient Responsibilities

  • To provide, to the best of your knowledge, accurate and complete information about present symptoms, past illness­es, hospitalizations, medications, and other matters relating to your health.
  • To report unexpected changes in your condition to those responsible for your care.
  • To understand your health care. If you are unclear about either your condition or medical treatment, please ask your physician or other staff member to discuss them with you.
  • To follow the treatment plan recommended by the practitioner primarily responsible for your care.
  • To accept full responsibility for your decision and your health care if you refuse treatment.
  • To pay your hospital’s bill promptly and to supply us with necessary health insurance information.
  • To follow the hospital’s rules and regulations affecting patient care and conduct, including the “smoking” policy.
  • To be considerate of the rights of other patients and the Medical Center’s personnel by assisting in the control of the noise and the number of your visitors and allowing your roommates and other patients privacy and quiet.
  • To respect the property of others and of the hospital.
  • To respect the individuality of others including racial, ethnic and cultural differences.
  • To report your pain and to discuss with the doctors/nurses any concerns you may have about pain.
  • To take reasonable care of your own valuables and other possessions.

Health Care Proxy (agent)

The Health Care Proxy (agent) is a simple legal document that allows you to name someone you know and trust to make health care decisions for you if, for any reason and at any time, you become unable to make or communicate those decisions.

Anatomical Donations

State and Federal regulation require all acute care hospitals to offer patients and families the opportunity for organ and tissue donation.

You have the right to be heard.

Concerns

You, your family, your significant other or your guardian have the right to tell us when something is wrong. This is called presenting a complaint. If you present a complaint, your care will not be affected in any way. If you have a problem that you cannot solve with your doctor, nurse or other caregiver, please call the Patient Advocate’s Office or the President’s Office.

If you send a complaint by fax, e-mail or written letter, the Patient Advocate will acknowledge your communication within two business days.

The Patient Advocate will contact you, review your complaint, and make every effort to resolve your concerns at that time. The patient advocate will work with other members of the Hospital to review and resolve your complaint in a timely manner. Usually this is completed within seven days but if it is not resolved, the Patient Advocate will contact you directly to discuss current status of your complaint. A letter will be sent to you that will include the name of the hospital contact, steps taken for the review, results of the review, and the completion date.

Presidents Office
Quincy Medical Center
Daniel Knell, President
617-376-4012

Patient Advocate’s Office
Quincy Medical Center
Rev. Esther Bowen, Patient Advocate
617-376-5678

You have the right to discuss your concerns with any of the following agencies:

 

Massachusetts Department of Public Health
99 Chauncy Street, 2nd Floor
Boston, MA 02111
617-753-8000

Massachusetts Board of Registration in Medicine
560 Harrison Ave. G-4
Boston, MA 02118
781-876-8200

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
800-994-6610 or complaint@jointcommission.org

In addition, each Medicare beneficiary who is an inpatient will be provided a standardized notice, “An Important Message from Medicare” upon admission and in some cases within two days of discharge. This document should be reviewed, signed and dated by the Medicare beneficiary. As a Medicare recipient, you have the right to discuss any concerns around quality of care of services to the patient representative. Additionally, if you are not satisfied, you have the right to contact the Massachusetts Quality Improvement Organization: MassPRO Hotline 800-252-5533.


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The Joint Commission National Quality Approval Seal 2010 Gold-CAD 2012 Get With the Guidelines Stroke award - Silver Plus Quincy medical center is a NICHE Designated Hospital, which signifies our resolve to provide patient-centered care for older adults. NICHE (Nurses Improving Care for Health system Elders) is the only national designation indicating a hospital's commitment to elder care excellence. College of American Pathologists


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