Patient and Family Advisory Council

Quincy Medical Center (QMC) is fully committed to integrating the principles of patient- and family-centered care into our delivery model, and we value the important roles that patients and their families have in enhancing the quality and safety of health care. The purpose of the Patient and Family Advisory Council (PFAC) is to enable patients and family members to partner with the hospital staff to advise, consult and evaluate operational initiatives that impact patients and their families.

The PFAC at QMC consists of the patient advocate, director of quality, SVP for patient care services/chief nursing officer, and six patient or family members. The committee is chaired by the patient advocate and one patient and family member and meets 10 times per year.

The Core Principles of Patient and Family Centered Care

  • Dignity and Respect: providers include an individual's preferences, culture, capacity and abilities in determining care.
  • Information Sharing: communication is open, timely, complete and understandable.
  • Participation In Care and Decision-Making: presence allows involvement, practice and learning.
  • Collaboration in Policy, Program Development and Design: patient and family advisement at all levels of operations and care delivery.

(Principles taken from the Institute for Patient and Family Centered Care website: www.ipfcc.org)

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The Joint Commission National Quality Approval Seal 2010 Gold-CAD 2012 Get With the Guidelines Stroke award - Silver Plus Quincy medical center is a NICHE Designated Hospital, which signifies our resolve to provide patient-centered care for older adults. NICHE (Nurses Improving Care for Health system Elders) is the only national designation indicating a hospital's commitment to elder care excellence. College of American Pathologists


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